Customer Returns

At Surgical Holdings, we aim to make the returns process as straightforward as possible.

Before Returning Any Items

Please note: all returns must be authorised in advance.

Customers must obtain permission before sending any items back. Unauthorised returns may be delayed or refused.

To request return authorisation, please email: return-request@surgicalholdings.co.uk

How to Request a Return

When contacting our returns team, please provide the following information to help us process your request promptly:

• Invoice number or order number
• Catalogue number(s) of the item(s) you wish to return
• Product description(s)
• Reason for the return request

Please send all return requests to:

Email: return-request@surgicalholdings.co.uk 

Return Authorisation

Once your request has been reviewed, our team will advise whether the return has been approved and provide return instructions where applicable.

Please do not send products back until you have received confirmation and authorisation from our team.

Important Information

• Returns sent without prior approval may not be accepted.
• Items must be returned in accordance with the instructions provided following authorisation.
• Approval of a return request is subject to our returns policy and product eligibility.

If you have any questions regarding a return, our team will be happy to assist via return-request@surgicalholdings.co.uk.